Terms and conditions

These terms apply when you buy a test kit from microbiomeireland.com. Please read them before you order. If you do not agree with them, please do not place an order.

Who we are

Microbiome Ireland is a trading name of GutMap Diagnostics Limited, 4 Innovation Close, York Science Park, York YO10 5ZF, United Kingdom. You can contact us at info@gutmapdx.com.

Products and services

We sell at-home test kits for the gut microbiome, food sensitivity and DNA, together with the laboratory analysis and your personal report. These services are for information and general wellness. They are not intended to diagnose, treat or prevent any medical condition.

Prices and payment

Prices are in euro and include delivery within the Republic of Ireland. You pay by card when you order, through Stripe. The contract between us starts when we confirm your order by email.

If a price on the site is clearly wrong, we will contact you before we send anything, and you can choose to go ahead at the correct price or cancel for a full refund.

Delivery

We deliver to addresses in the Republic of Ireland only, and delivery is free. The shipping page explains delivery times and how to return your sample.

If your kit has not arrived within 10 working days of dispatch, tell us and we will send a replacement free of charge. During festive and promotional periods this window is 15 working days.

Our 28-day refund period

You can ask for a full refund within 28 days of the date you bought your kit, as long as your sample has not reached the laboratory. Once the laboratory has received your sample, we cannot give a refund.

Your legal right to cancel

Under the Consumer Rights Act 2022 you can also cancel your order within 14 days of the day you receive your kit, without giving a reason. This legal right ends early once you have opened the sealed sample collection pack (a health test kit cannot be resold after it has been unsealed) or once your sample has reached the laboratory and testing has begun. Our 28-day refund period is longer and still applies until your sample reaches the laboratory.

To cancel or ask for a refund, email info@gutmapdx.com with your name and order number, then send the kit back to us within 14 days. We refund the full price to the card you paid with within 14 days of hearing from you. We may wait until we receive the kit back or you show us proof of postage, whichever is first. The refunds and returns page has the details.

Faulty kits

If your kit arrives damaged, incomplete or not as described, tell us and we will replace it free of charge. Your statutory rights under the Consumer Rights Act 2022 to a repair, replacement or refund for goods that are faulty or not as described are not affected by anything in these terms.

Collecting and returning your sample

Please follow the instructions in your kit carefully. If the laboratory’s quality-control process fails (a pre-test or post-test failure), we send a replacement kit and repeat the test free of charge; if a sample is unsuitable because it was not collected as the instructions explain, we send one replacement kit free of charge, and we will tell you about any charge for a third kit before we send it.

Laboratory quality control and sample failures

Our laboratory works to strict quality-control procedures and processes every sample under the conditions that accurate testing needs. Even so, a sample is sometimes unsuitable for testing or fails quality control. This does not necessarily mean the laboratory made a mistake. It can result from how the sample was collected, the amount, contamination, storage, transport, timing or other factors.

A pre-test failure means the sample was found unsuitable before testing could be completed, for example because there was too little sample, it was contaminated or it was the wrong type of sample.

A post-test failure means that during or after testing the laboratory’s quality-control checks show the result cannot be released with the required confidence. The laboratory may then ask for a repeat sample or carry out further testing.

The laboratory will always try to test a sample where it can, and it releases results only when the sample and the testing meet its standards. Repeat testing after a laboratory failure is free of charge. A laboratory failure, a replacement kit or a repeat test does not restart, pause or extend the 28-day refund period, which always runs from the original date of purchase.

Results and turnaround times

We aim to deliver your results within the time shown on the product page. Delays can occasionally happen for reasons outside our control, such as postal disruption or laboratory capacity. If your results are delayed, we will tell you and do our best to resolve it quickly.

Your report gives information about your gut microbiome, food sensitivities or genetics for general wellness. It does not replace professional medical advice. Always speak to a qualified healthcare professional before you make health or dietary changes based on your results.

Your responsibilities

When you buy and use a kit, you agree to:

• give us accurate and up-to-date information
• follow the sample collection and return instructions carefully
• use our products and services only for lawful, personal and non-commercial purposes

Your data

We process your personal, health and genetic data under the General Data Protection Regulation. Our privacy policy explains what we collect, why, and your rights.

Conduct

We want a respectful environment for our customers and our staff. We do not accept aggressive, threatening or abusive language, personal insults, bullying or harassment towards our team, in writing, by phone or in person. If it happens, we may issue a warning, limit contact to writing, or, if it continues, end our services.

Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit.

Changes to these terms

We may update these terms. The version that applies to your order is the one shown on this site when you placed it. The date at the top of this page shows when the terms last changed.

Law and disputes

These terms are governed by the law of Ireland, and you can bring proceedings in the Irish courts. If you have a complaint, please email info@gutmapdx.com first so we can try to put it right. The Competition and Consumer Protection Commission (www.ccpc.ie) has free information about your rights as a consumer.